AI-led collections and recovery
Improve recovery rates while reducing operational costs. Deploy AI agents, manage your collections team, enable multi-channel communication, and payments on a comprehensive solution with complete visibility and control.
Impact
91 %
Collection Effectiveness Index
100 %
Compliance Adherence
43 %
Reduction in Operational Costs
28 %
Increase in Recovery Rates
62 %
Decrease in Average Resolution Time
Seamlessly Switch Between Multiple Modes!
Copilot
Autopilot
Copilot mode empowers collection agents with advanced tools and insights to streamline and enhance the debt collection process.
It is the ideal choice if you want your agents to lead the collection process. Furthermore, you can merge the capabilities of Copilot and Autopilot, enabling Copilot to manage certain accounts while automating others, thereby offering a versatile and effective solution.
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in Less than 30 Minutes?
Industries we Serve
Financial Institutions
Provide personalized service, maintain strong member relationships, and ensure efficient and respectful collections with limited resources and operational costs.
Healthcare
Handle large volumes of customers and manage complex debt portfolios by integrating with existing systems, ensuring data security, an improved revenue cycle, and quality customer experience.
SMBs
Maximize recovery from often-aged and hard-to-collect portfolios while ensuring regulatory compliance and managing the reputational risks associated with aggressive collection tactics.
Law Firms
Ensure efficient case-related financial management and streamlined debt recovery for legal clients while adhering to local and state rules and regulations.
Solutions
Accounts Receivable Management
Automate routine tasks and enhance the entire receivables process, from invoicing to payment, ensuring timely collections.
Financial Reporting & Analysis
Transform traditional financial reporting processes by automating the generation of financial reports and balance sheets, as well as forecasting future cash flows.
AI Automation & Workflow Optimization
Formulate strategies and automate routine tasks, such as sending emails or messages, based on different segments or rules set by the collections team.
Advanced Risk Management
Identify potential delinquencies and risks by understanding customer sentiment and intent based on a set of parameters.
Customer Engagement & Self-Service
Allow customers to manage their accounts, view invoices, and make payments online, offering convenience and empowering them to handle many tasks independently.
Autonomous Collections
Maximize collections, reduce cost to collect and increase operational efficiency with Genesis One—World’s first fully autonomous finance operations platform.
FAQs
Is it FDCPA-compliant?
Yes, we are FDCPA compliant, and we are also AICPA, HIPPA, and GDPR compliant.
Does it support multiple languages?
Yes, we support English, Arabic, and Spanish.
Can I set the tone and messaging and customize how AI interacts with customers?
Yes, you can set the tone and messaging for how you want the AI to interact with your clients.
How do you manage disputes?
We have an action center where disputes can be raised and manually handled by collection agents.
What is the average reply time for AI?
Our AI takes less than 10 seconds to generate a response.
Can the platform manage payment plans?
Yes, we do manage payment plans to make it easy for customers to clear their dues.
Do you process payments?
Yes, we use Stripe to process our payment.
What is the accuracy of the AI message generation?
AI messages are generated based on previous conversations with a 99% accuracy rate.
Does it support voice calls?
Yes, it supports voice calls.
Does it support emails?
Yes, it supports email.
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@ FinanceOps 2024
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