FinanceOps

AI-led collections and recovery

Improve recovery rates while reducing operational costs. Deploy AI agents, manage your collections team, enable multi-channel communication, and payments on a comprehensive solution with complete visibility and control.

FinanceOps

Impact

91 %

Collection Effectiveness Index

100 %

Compliance Adherence

43 %

Reduction in Operational Costs

28 %

Increase in Recovery Rates

62 %

Decrease in Average Resolution Time

Seamlessly Switch Between Multiple Modes!

Copilot

Autopilot

Copilot mode empowers collection agents with advanced tools and insights to streamline and enhance the debt collection process.

It is the ideal choice if you want your agents to lead the collection process. Furthermore, you can merge the capabilities of Copilot and Autopilot, enabling Copilot to manage certain accounts while automating others, thereby offering a versatile and effective solution.

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in Less than 30 Minutes?

Industries we Serve

Financial Institutions

Provide personalized service, maintain strong member relationships, and ensure efficient and respectful collections with limited resources and operational costs.

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Healthcare

Handle large volumes of customers and manage complex debt portfolios by integrating with existing systems, ensuring data security, an improved revenue cycle, and quality customer experience.

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SMBs

Maximize recovery from often-aged and hard-to-collect portfolios while ensuring regulatory compliance and managing the reputational risks associated with aggressive collection tactics.

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Law Firms

Ensure efficient case-related financial management and streamlined debt recovery for legal clients while adhering to local and state rules and regulations.

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Solutions

Accounts Receivable Management

Automate routine tasks and enhance the entire receivables process, from invoicing to payment, ensuring timely collections.

Accounts Receivable Management

Financial Reporting & Analysis

Transform traditional financial reporting processes by automating the generation of financial reports and balance sheets, as well as forecasting future cash flows.

Financial Reporting & Analysis

AI Automation & Workflow Optimization

Formulate strategies and automate routine tasks, such as sending emails or messages, based on different segments or rules set by the collections team.

AI Automation & Workflow Optimization

Advanced Risk Management

Identify potential delinquencies and risks by understanding customer sentiment and intent based on a set of parameters.

Advanced Risk Management

Customer Engagement & Self-Service

Allow customers to manage their accounts, view invoices, and make payments online, offering convenience and empowering them to handle many tasks independently.

Customer Engagement & Self-Service

Autonomous Collections

Maximize collections, reduce cost to collect and increase operational efficiency with Genesis One—World’s first fully autonomous finance operations platform.

Autonomous Collections

FAQs

Is it FDCPA-compliant?

Yes, we are FDCPA compliant, and we are also AICPA, HIPPA, and GDPR compliant.

Does it support multiple languages?

Yes, we support English, Arabic, and Spanish.

Can I set the tone and messaging and customize how AI interacts with customers?

Yes, you can set the tone and messaging for how you want the AI to interact with your clients.

How do you manage disputes?

We have an action center where disputes can be raised and manually handled by collection agents.

What is the average reply time for AI?

Our AI takes less than 10 seconds to generate a response.

Can the platform manage payment plans?

Yes, we do manage payment plans to make it easy for customers to clear their dues.

Do you process payments?

Yes, we use Stripe to process our payment.

What is the accuracy of the AI message generation?

AI messages are generated based on previous conversations with a 99% accuracy rate.

Does it support voice calls?

Yes, it supports voice calls.

Does it support emails?

Yes, it supports email.

Read our eBook on effective Strategies for small bill collection follow ups