What can be automated
Common tasks include identifying invoices approaching their due dates, scheduling reminders, assigning overdue accounts, and recording workflow events. Automation may use fixed rules and does not require AI.
Hypothetical example: A rule sends an approved reminder three days before an invoice is due, provided the balance remains unpaid and no suppression condition applies.
Data and exception handling
Reliable workflows depend on accurate balances, due dates, contact details, and payment updates. A successful payment should stop inappropriate reminders after confirmation and reconciliation. Disputes, restricted contacts, bankruptcy notices, and other exceptions need defined handling.
Payment initiation, authorization, settlement, and invoice reconciliation are distinct events. A promised or initiated payment should not automatically be recorded as collected cash.
Measuring performance
Review overdue balances, follow-up completion, payment allocation errors, complaints, and collection cost. Compare results with a defined baseline and similar account groups.
Automation can reduce repetitive work, but it does not guarantee recovery or compliance. Assign owners to review rules, integrations, failed jobs, and cases requiring judgment.