Terms of Service

We will post any changes to these Terms of Service in a notice at the bottom of our webpage with a hyperlink to the updated Terms. Please regularly review these Terms.

These Terms of Service constitute a legally binding contract between the user and FinanceOps, Inc. By accessing the Platform at www.financeops.ai or www.financeops.co, you consent to be bound by this Agreement, the Privacy Policy, and related terms. Users representing an entity must confirm they possess authority to bind that organization. Contact: info@financeops.co.

1) Introduction to FinanceOps and Our Platform

FinanceOps is an autonomous finance operations platform designed to manage debt collections, dispute management, payment processing, and real-time credit risk monitoring.

2) Privacy Policy

The Privacy Policy governs how personal and business information is handled. By using our Platform, you consent to the collection and use of this information, including its transfer to the United States or other countries.

3) Eligibility & Access Restrictions

Users must meet these requirements:

• Be 18 years or older;
• Not be prohibited from using the Platform;
• Avoid competitive use of the Platform;
• Maintain only one registered account;
• Possess full authority to enter the Agreement;
• Respect intellectual property and applicable laws;
• Provide necessary equipment, browser software, and internet access.

4) Service License

We grant you a limited, non-exclusive, non-transferable, revocable license to use our Platform in compliance with these Terms. Prohibited activities include:

• Modifying or distributing the Platform beyond permitted use;
• Accessing via unauthorized methods or automated tools;
• Interfering with Platform functionality.

5) Termination

For Cause. Users may terminate only if FinanceOps materially breaches and fails to remedy within 30 days of written notice.

Notice Requirement. If you terminate for cause, you must provide us with 90 days' written notice.

Company Rights. We reserve the right to terminate your access to the Platform for any breach of this Agreement or Privacy Policy, or if providing service is no longer commercially viable.

Survival Clause. Indemnification and liability limitations persist post-termination.

6) Auto-Renewal of Services

This Agreement automatically renews at the end of each term unless either party provides written notice of cancellation at least one (1) month before the end of the current term.

7) Logo Rights

By using our Platform, you grant FinanceOps the right to display your company logo on our Website and marketing materials as a client. Users may revoke this right with written notice; removal occurs within 30 days.

8) Attribution & Win Policy

Accounts placed with FinanceOps must remain in our system for a minimum of ninety (90) days to ensure sufficient time for engagement, optimization, and resolution. Account reassignment or removal is prohibited during this period.

Any account that experiences a reduction in balance while placed with FinanceOps, regardless of who ultimately processes the payment, will be considered a FinanceOps win. This applies to collections made through internal agents, third-party representatives, or other systems. The attribution model reflects the belief that borrower behavior is shaped by consistent outreach and behavioral nudges through the Platform.

9) Payment Terms

You agree to pay any fees specified in the subscription plan for using the Platform. Fee modifications require 30 days' notice; continued Platform use signals acceptance.

10) Indemnification

You agree to indemnify and hold harmless FinanceOps, its officers, employees, and agents, from any and all claims, damages, losses, or expenses (including attorney fees) arising from your use of the Platform, your breach of this Agreement, or violations of applicable laws.

11) Limitation of Liability

FinanceOps will not be liable for any indirect, special, incidental, or consequential damages resulting from your use of the Platform. Maximum liability equals fees paid in the preceding 12 months.

12) Disclaimer of Warranties

The Platform is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind. The company disclaims merchantability, fitness for particular purposes, and non-infringement warranties. Error-free or uninterrupted service is not guaranteed.

13) Dispute Resolution and Arbitration

Binding Arbitration. You and FinanceOps agree to resolve any disputes arising out of or related to this Agreement through binding arbitration, not in court. Arbitration will be conducted in Santa Clara County, California, according to the rules of the American Arbitration Association (AAA).

Class Action Waiver. You agree that any dispute will be resolved on an individual basis, and you waive the right to participate in any class actions or representative proceedings.

Opt-Out. Users may opt out within 30 days by sending written notice to FinanceOps, 13001 Hymeadow Dr, Austin, TX 78729.

14) Copyright Infringement / DMCA Notice

DMCA takedown notices should be directed to:

Required notice elements:

• Physical or electronic signature;
• Copyrighted work identification;
• Identification of infringing material;
• Contact information;
• Good faith belief statement regarding unauthorized use;
• Accuracy statement under penalty of perjury.

15) Anti-Bribery and Export Compliance

You agree to comply with all anti-bribery laws, including the U.S. Foreign Corrupt Practices Act, the UK Bribery Act, and export control laws.

16) Governing Law

This Agreement is governed by the laws of the State of Delaware, without respect to its conflict of laws principles. The courts of Santa Clara County, California will have exclusive jurisdiction over any non-arbitrable disputes.

17) Miscellaneous

This Agreement constitutes the entire agreement between you and FinanceOps. Invalid provisions do not invalidate the remainder. Written waivers only; non-enforcement doesn't waive future enforcement rights.

18) Modifications

We may modify these Terms at any time by posting changes to our Website. You are responsible for regularly reviewing these Terms. Your continued use of the Platform after changes are posted constitutes your acceptance of the modified Terms.

By using our Website or Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.