FinanceOps
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Collections Infrastructure for Fintech

Your loan book is growing. Your collections team isn't, and it doesn't need to.

Autonomous recovery across every loan product, BNPL, personal, auto, embedded, built to scale with origination volume instead of headcount.

Every loan product·Scales with origination·Performance-based
Trusted across regulated finance
CIBC
Shell
GFL Environmental
City of Ottawa
WSIB
SkyOne Federal Credit Union
Curative
Deferit
Fig
Karat
NFTC
City of Barrie
Cornerstone Caregiving
Swiftstar Emergency
Enamel Dentistry
Veterinary Speciality
LAFCU

Trusted by lenders, credit unions, healthcare providers, utilities, and regulated finance teams managing high-volume receivables.

The Problem

Most fintechs never build a collections team. They just accumulate delinquency instead.

Origination scales quickly, but collections infrastructure rarely keeps pace. Growth-stage fintechs either rely on costly, inconsistent third-party agencies or let early-stage delinquency go unworked until it's unrecoverable. Each loan product behaves differently, and a single generic workflow cannot manage them all simultaneously.

What FinanceOps Delivers for Fintech

Recovery infrastructure that scales the moment your loan book does.

Autopilot

Handles high-volume, low-complexity accounts end to end, so origination growth never has to wait on a hiring cycle.

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Best Time, Best Channel, Best Person

Predicts the exact moment and channel each borrower is most likely to respond, replacing agency guesswork with behavioral targeting.

The Collectability Matrix

Segments every account by balance size and recovery difficulty, so your team knows exactly where to focus without reviewing a portfolio line by line.

Affordability-Based Payment Plans

Keep borrowers current with terms they can actually sustain, protecting the digital-first brand experience you've spent to build.

Predicted Collections

Gives your board and investors a forward-looking number, not a lagging one, for every reporting cycle.

Strategy Builder

Configure a different cadence, tone, and escalation path for each loan product, BNPL, personal, auto, embedded, inside one platform.

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The Metrics That Matter

Six numbers that tell your board the real story.

01
Right-party contact rate by loan product

A BNPL borrower and an auto-loan borrower don't respond the same way, this shows whether each is actually being reached.

02
Recovery rate by aging bucket

The earliest signal of whether your 15–30 DPD window is actually being worked.

03
Cost per recovery

The number that determines whether scaling collections in-house or through FinanceOps beats an agency's cut.

04
Promise-to-pay kept rate

Exposes whether your payment plans are realistic or just deferred defaults.

05
Predicted Collections accuracy

Tracked against actual recovery, so forecasting to your board gets more reliable every cycle.

06
Formal complaint rate

The earliest warning that a collections workflow is damaging the brand experience your product team built.

See it run on your portfolio
Built to Scale, Not Just Automate

Growth should make collections easier, not harder.

In a traditional model, more originations mean more headcount, higher agency costs, or unworked delinquency. FinanceOps breaks that link, Autopilot scales collections alongside the loan book without proportional cost increases.

Reporting Investors Actually Trust

Hard numbers, not anecdotes, for every board meeting.

Every recovery action, contact, and payment plan is timestamped and exportable, giving your finance team a real-time, defensible view of portfolio health, unit economics, and delinquency trends, without manual reporting.

Fintech Results

Recover more, for less.

$3.65
average cost per recovery, versus $50–$150 at traditional collections agencies
0%
recovery rate achievable on early-stage portfolios
Zero
proportional headcount increase required as loan volume scales

Performance-based pricing means you pay only when balances are actually recovered.

Representative results from deployed FinanceOps clients
Who It's For

Built for lending teams who can't wait for a collections department to catch up.

Fintech CFOs, heads of risk, and collections leads at lending platforms who need recovery infrastructure that scales with origination volume from day one, not a headcount plan for next year.

FAQ

Fintech
questions.

Yes. The Strategy Builder lets you configure separate cadence, tone, and escalation rules for BNPL, personal loans, auto loans, and embedded lending products within the same platform.

No. Autopilot mode runs high-volume, low-complexity accounts autonomously, so fintechs without a dedicated collections function can deploy recovery infrastructure without hiring first.

Implementation typically completes in weeks, not months, syncing directly with your existing loan-servicing and payment data.

Predicted Collections, recovery rate by aging bucket, and cost per recovery are available live on the Dashboard, giving finance teams a defensible, real-time answer instead of a monthly reconstruction.

Live Sentiment Analysis and Affordability-Based Payment Plans are built specifically to protect the customer relationship, adjusting tone and offering sustainable terms instead of a fixed demand.

FinanceOps uses performance-based pricing with no upfront cost, you pay only on successful recovery.

Get Started

See what your loan book recovers with the right infrastructure behind it.

Your first 10,000 accounts free, live, with no upfront cost and no payment unless balances are recovered.