Advanced Risk Management

Identify potential delinquencies and risks by understanding customer sentiment and intent based on a set of parameters..

Features

Customer Characteristics

Get insights into customer behaviour based on their replies, communication tone and timing. Craft strategies to give directions on how to talk to rude customers or filter out empathetic. generous customers. Adjust your collection strategy based on customer characteristics.

Risk Analysis and Monitoring

Our platform’s payment prediction engine helps identify at-risk customers in advance to speed up the collection process and reduce the chances of delinquency. This boosts the company's overall recovery rate.

Analyzing Customer Sentiment and Intent

We use advanced AI algorithms to provide deep insights into customer interactions, allowing you to understand customer sentiment and intent. This allows you to deliver exceptional customer service and drive business growth.

Fraud Detection

Use AI to detect unusual patterns in invoices, payments, and other processes that may indicate fraud, with self-learning capabilities that enhance accuracy over time.

Smart Bucketing

Instead of traditionally bucketing accounts based on delinquency days, our smart bucketing system identifies accounts that can clear their dues and accounts that can’t. This bucketing helps companies identify the amount of cash they can recover vs total delinquency.

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Impacts we create

Improved Customer Understanding

Recognizing sentiment and intent allows you to tailor your responses to provide more empathetic and effective service, which increases satisfaction rates.

Enhanced Decision Making

Businesses can refine their products, services, and communication strategies by leveraging comprehensive insights to inform business strategies and understand customer trends.

Forecast Accuracy

Utilizing multiple data inputs for cash forecasting ensures high accuracy, which allows a business to rely on the predicted cash flow and plan its operations accordingly.

High Reliability

The smart bucketing model allows for better segmentation of clients giving businesses a realistic idea of the actual amount of payments they can expect.

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Accounts Receivable Management

Automate routine tasks and enhance the entire receivables process, from invoicing to payment, ensuring timely collections.

Financial Reporting & Analysis

Transform traditional financial reporting processes by automating the generation of financial reports and balance sheets, as well as forecasting future cash flows.

AI Automation & Workflow Optimization

Formulate strategies and automate routine tasks, such as sending emails or messages, based on different segments or rules set by the collections team.

Customer Engagement & Self-Service

Allow customers to manage their accounts, view invoices, and make payments online, offering convenience and empowering them to handle many tasks independently.

Autonomous Collections

Maximize collections, reduce cost to collect and increase operational efficiency with Genesis One—World’s first fully autonomous finance operations platform.