Customer Engagement & Self-Service

Allow customers to manage their accounts, view invoices, and make payments online, offering convenience and empowering them to handle many tasks independently.

Features

Auto Dispute Management

Manage customer queries and problems by automatically raising and resolving disputes using our AI-powered resolution center. You can also track customer tickets from the chat page, escalate issues based on priority, and manually intervene when required.

Worklists

Get prioritized worklists based on customer data such as delinquent days, customer sentiment, intent, and much more to ensure fast and easy communication.

Automated Communications

Send reminders, alerts, and custom messages to clients using AI, enhancing engagement and satisfaction while reducing the likelihood of late payments.

AI Agents for Customer Support

Offer round-the-clock customer support for common queries and issues, reducing the load on human customer service agents.

Knowledge Base and FAQs

Create a comprehensive self-service knowledge base based on customer inquiries and feedback to help collection agents find answers independently.

Get Started

in Less than 30 Minutes?

Impacts we create

High First Contact Resolution Rate

AI-powered chatbots and virtual assistants provide instant support and information, increasing the likelihood of resolving customer issues during the first contact.

Increased Customer Satisfaction Score

Self-service portals and automated communications enhances convenience and accessibility for customers.

Low Average Response Time

Automated communications reduce average response times by delivering timely alerts, reminders, and personalized messages.

Improved Customer Retention Rate

Enhanced customer engagement through personalized communications and self-service options fosters stronger customer relationships. and therefore better retention.

Explore similar solutions

Accounts Receivable Management

Automate routine tasks and enhance the entire receivables process, from invoicing to payment, ensuring timely collections.

Financial Reporting & Analysis

Transform traditional financial reporting processes by automating the generation of financial reports and balance sheets, as well as forecasting future cash flows.

AI Automation & Workflow Optimization

Formulate strategies and automate routine tasks, such as sending emails or messages, based on different segments or rules set by the collections team.

Advanced Risk Management

Identify potential delinquencies and risks by understanding customer sentiment and intent based on a set of parameters.

Autonomous Collections

Maximize collections, reduce cost to collect and increase operational efficiency with Genesis One—World’s first fully autonomous finance operations platform.